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General Information
ABOUT US
Q: What is Awari Studio?
A: Awari Studio is a clothing brand that offers sustainable fashion inspired by South Asian art. Our products are made from digitally printed 100% premium hemp fabric.
Q: Who is the founder of Awari Studio?
A: Awari Studio was founded by Neha Sinha, a techie-turned-creative entrepreneur passionate about combining sustainability with artistic expression. She turns her art into clothing.
PRODUCTS
Q: What types of products do you offer?
A: We offer a range of sustainable clothing, including dresses, tops, pants, all made from high-quality hemp fabric.
Q: What are the benefits of hemp fabric?
A: Hemp fabric is eco-friendly, durable, breathable, and versatile. It requires minimal water and pesticides to grow, making it a sustainable choice for conscious consumers.
Q: What is digital printing, and why do you use it?
A: Digital printing allows for precise reproduction of intricate designs and vibrant colors. It reduces waste and offers faster production times, making it an ideal method for creating unique and high-quality garments.
SUSTAINABILITY
Q: How is Awari Studio committed to sustainability?
A: Sustainability is at the core of our brand. We use hemp fabric, which is eco-friendly and requires minimal water and pesticides. Our digital printing process reduces waste and ensures high-quality, long-lasting garments.
Q: Are your products ethically made?
A: Yes, we are committed to ethical production practices. We work closely with our suppliers to ensure fair wages and safe working conditions for all workers involved in making our products.
Orders & Shipping
ORDERING
Q: How do I place an order?
A: You can place an order directly through our website. Browse our collections, add items to your cart, and proceed to checkout.
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.
SHIPPING
Q: Where do you ship to?
A: We ship only in USA as of now. Free shipping for all domestic orders!
Q: How long will it take to receive my order?
A: Delivery times vary based on your location. Typically, domestic orders take 3-7 business days.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
RETURNS & EXCHANGES
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please visit our returns page for more information.
Q: How do I return or exchange an item?
A: To return or exchange an item, please contact our customer service team for instructions. We will provide you with a return authorization and address.
Q: Do you offer refunds?
A: Yes, we offer refunds for returned items in their original condition. Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.
Additional Information
CONTACT US
Q: How can I contact Awari Studio?
A: If you have any questions or need assistance, please contact our customer service team via email at support@awaristudio.com or use the CONTACT form on our website.
Q: Do you have a physical store?
A: Currently, we operate exclusively online. However, we participate in various pop-up events and markets. Follow us on social media to stay updated on our upcoming events.
CUSTOMIZATION
Q: Can I customize a product?
A: Currently, we do not offer customization services. However, we are always looking to expand our offerings, so stay tuned for future updates.
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards in various denominations but not on our website yet. Please contact our customer service team via email at support@awaristudio.com or use the contact form on our website.
Q: How can I stay updated on new products and promotions?
A: Sign up for our newsletter and follow us on social media to stay informed about new arrivals, special promotions, and exclusive offers.
COLLABORATION
Q: Are you open to collaboration?
A: YES!!! We are always looking for kind, fun and creative people to work and collaborate with. Please email us at awariofficial@gmail.com. Extra points if you are an artist or creator!
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